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Privacy Policy for Prestige Handyman Services LLC

1. Introduction

Prestige Handyman Services LLC (\"we,\" \"our\" or \"us\") provides home maintenance and repair services. This Privacy Policy explains how we collect, use, share and protect personal information when you interact with our website, sign up for services, communicate by phone or SMS, or otherwise engage with us. Because we use a Dedicated Phone Number (DPN) to send appointment reminders and service updates via text message, The Campaign Registry (TCR) and U.S. carriers require us to publish a clear and accessible privacy policy on our website. This policy describes our data practices and your rights; however, it is not legal advice. We recommend consulting your own legal counsel if you have questions about compliance.

2. Business Details and Contact Information

Detail\tInformation

Business name\tPrestige Handyman Services LLC

Mailing address\t3012 N. Westnedge, Kalamazoo, MI 49004 (U.S.)

Website\thttps://prestigehandymanservices.jobbersites.com

Dedicated phone no.\t(269)‑216‑9030

Email for inquiries\tinfo@prestigehandymanservices.com

We provide this information so customers know who is contacting them and where to direct any privacy-related questions or requests.

3. Types of Information We Collect

We collect personal information when you request a quote, schedule an appointment, communicate with us via phone, SMS or email, or otherwise use our services. Depending on the context, we may collect:

Identifiers: your name, postal address, phone number and email address, which are necessary to schedule and complete home‑service appointments.

Service history: descriptions of past jobs, service preferences, purchase records and related notes.

Payment information: if you pay for services, our payment processor (e.g., Stripe or Square) collects your payment details; we never see or store your full payment card number.

Device and usage data: IP address, browser type, pages visited and timestamps collected through cookies and similar technologies on our website. This data helps us improve site performance and user experience.

SMS opt‑in status: when you provide your mobile number and consent to receive text messages from us, we record the date, time and method of consent as required by carriers.

You are not required to provide personal information; however, failing to do so may prevent us from delivering services.

4. How We Use Information

We use the information described above to:

Provide services: schedule appointments, dispatch service technicians, send invoices, process payments, and respond to customer inquiries.

Communicate by SMS: send appointment reminders, service updates, invoices and occasional promotions. We describe the types of messages and expected frequency so customers know what to expect.

Improve our services: monitor website usage, troubleshoot, enhance our marketing and customer support, and conduct analytics to identify trends and improve our operations.

Comply with legal obligations: maintain records required by tax and consumer protection laws, abide by The Campaign Registry guidelines, Telephone Consumer Protection Act (TCPA), and other applicable laws.

We will not use your personal information for purposes that are materially different from those described here without obtaining additional consent.

5. How We Share Information

We do not sell or rent your personal information. We only share information in the limited circumstances below:

Service providers: we use trusted third‑party vendors such as payment processors, scheduling software, and SMS providers to deliver services. These partners receive information only as needed to perform services on our behalf and may not use it for other purposes.

Legal and safety: we may disclose information if required to comply with a law, court order, or legal process, or to protect the rights, property or safety of our customers or others.

Business transfers: if we merge, sell or reorganize our company, customer information may be transferred as part of that transaction. We will notify you of any change of ownership that impacts your personal data.

We expressly do not share SMS opt‑in data or consent status with unaffiliated third parties for marketing. If you see a general data‑sharing clause elsewhere on our website, it does not apply to SMS opt‑in data.

6. Legal Bases for Processing

We process personal information under several legal bases:

Contractual necessity – to perform our service agreements with you (e.g., scheduling appointments, sending service updates).

Consent – when you voluntarily provide information and consent to receive SMS communications or marketing. You can withdraw consent at any time (see Section 9).

Legitimate interests – to run our business efficiently (e.g., website analytics, customer service), provided these interests do not override your rights and freedoms.

Legal obligations – to comply with tax, accounting, consumer protection, and telecommunications regulations.

7. Data Security

We employ reasonable administrative, technical and physical safeguards to protect your information from unauthorized access, alteration or disclosure. Measures include encryption, access controls and secure servers. However, no method of transmission or storage is completely secure; therefore we cannot guarantee absolute security. We encourage you to take reasonable steps to protect your personal information, such as using strong passwords and not sharing account credentials.

8. Data Retention and Deletion

We retain personal information only as long as necessary to fulfill the purposes described in this policy and to meet legal requirements. For example, we keep records of services and related communications for at least seven years to comply with tax obligations and resolve potential disputes. We retain SMS opt‑in data while you remain subscribed and for a limited time afterwards to document compliance. You can request deletion of your personal information at any time (see Section 9); however, we may retain certain information if required by law or for legitimate business purposes.

9. Your Rights and Choices

Update or correct your information: Contact us at info@prestigehandymanservices.com

to update or correct personal details.

Access and portability: You may request a copy of the information we hold about you.

Deletion: You may request that we delete your personal information. We will do so unless we need the information to comply with legal obligations or for legitimate business interests.

SMS opt‑out: To stop receiving text messages, reply STOP to any message from us. We will process your opt‑out promptly. You may also opt out by emailing us or contacting our support number. Replying HELP provides customer service information.

10. SMS Program Details and Consent

10.1 Nature of Messages

We use our dedicated phone number to send automated text messages related to our services, such as:

Appointment reminders and confirmations.

Job updates or schedule changes.

Invoices, payment reminders and receipts.

Follow‑up messages requesting feedback or offering additional services.

Occasional promotional or marketing messages (with your prior consent).

We will disclose the expected message frequency at the time of opt‑in. Message and data rates may apply depending on your mobile carrier.

10.2 Consent and Opt‑In

By providing your mobile number and clicking “Submit,” “Get Estimate,” or otherwise opting in via our website, contact form, or verbal agreement, you consent to receive text messages from us. We record the time, method and content of your consent for compliance purposes. If your consent involves an online form, we display an opt‑in statement such as:

“By providing your phone number, you agree to receive text messages from Prestige Handyman Services LLC. Message and data rates may apply. Message frequency varies.”

10.3 Opt‑Out and Support

To opt out of SMS messages, reply “STOP,” “UNSUBSCRIBE,” “END,” or similar keywords. We will immediately stop sending messages to your number. For support or questions about our SMS program, reply “HELP” or contact us at (269)‑216‑9030 or info@prestigehandymanservices.com

10.4 No Purchase Necessary

Consent to receive SMS messages is not a condition of purchasing services from us. You may schedule services through other means (e.g., phone or email) without subscribing to our SMS program.

10.5 Third‑Party Data Sharing

We do not share SMS opt‑in data or consent status with unaffiliated third parties for marketing or promotional purposes. We may share SMS data with vendors who help us deliver messages (e.g., messaging platforms and phone carriers) solely for the purpose of sending messages and administering our SMS program.

11. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect device information such as IP addresses, browser types, pages visited and referring URLs. We use this information to improve website performance, analyze trends and administer the site. You can control cookies via your browser settings. Some services (like analytics) may not function properly if you disable cookies.

12. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that a child has provided personal information without parental consent, we will delete that information.

13. International Transfers

We are based in the United States. If you access our services from outside the U.S., your information may be transferred to, stored and processed in the United States. By using our services, you consent to the transfer of information to the U.S., which may have privacy laws different from those in your jurisdiction.

14. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technologies or legal requirements. When we do, we will revise the “Last Updated” date at the top of the policy and post the new policy on our website. If changes are material, we will provide additional notice (e.g., by email or pop‑up). Your continued use of our services after an update constitutes acceptance of the revised policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@prestigehandymanservices.com

Phone: (269)‑216‑9030

Mail: Privacy Officer, Prestige Handyman Services LLC, 3012 N. Westnedge, Kalamazoo, MI 49004

______________________________

Last Updated: February 2, 2026

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